Essential skills It is critical that the candidate demonstrate the ability to Establish rapport with clients Incorporate requirements of a diverse range of clients into service delivery In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include the ability to Apply oral communication skills required to fulfil the job role in the organisationserviceOral communication skills may include listening asking questions providing encouragementLanguage used may be English sign language or community language depending on client group Apply oral communication skills required to fulfil the job role in the organisation/service Oral communication skills may include listening, asking questions, providing encouragement Language used may be English, sign language or community language depending on client group Apply literacy competence required to fulfil the procedures of the organisationservice and according to the support available in the workplaceLanguage used may be English or community language depending on the client group Apply literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace Language used may be English or community language depending on the client group Maintain documentation as required including effective use of relevant information technology in line with work health and safety WHS guidelines |